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Author Topic: Thank you DJ--DBL customer service rocks!!  (Read 1140 times)
djm195
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Man, do I have to do everything around here?


« on: July 01, 2007, 06:12:50 PM »

Diamondjunkie is invaluable as a DBL Customer Service Rep. When I started searching for my DSA, I PM’d DJ with four or so choices I was considering. I wish I saved her response / critique for everyone to read because it was incredible. Her response included everything from how the rings/stones faced up to future trade in potential. She even said that one ring would be better because it was a lower profile and wouldn’t catch on sweaters and all. I can’t tell you how impressed I was—I remembered that my DW commented about that once on a ring she had! After that PM, I asked DJ if there was anything in the inventory that she thought I overlooked that was close to what I selected. Again I was blown away with about four (or five) more selections. Each had a small “DJ commentary” which was extremely helpful.  Actually, this is when I named her “Diamond Dear Abby”. She provided such a nice service for me and was so fun to talk to. I encourage everyone here to bounce things off her—you will not be disappointed—she has a great eye, knows DBL inventory backwards and forwards and sees things that you may have overlooked.
At any rate, I wanted to publicly thank DJ for all her help and work she does here behind the scenes. She truly is an asset to this forum--(XY Alliance take note--LOL!) Smiley
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diamondjunkie
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« Reply #1 on: July 02, 2007, 04:13:07 AM »

Djm, if you look eastwards you should see a pinkish glow on the horizon - that's me blushing!   a08  Thank you so much for your lovely words.  It was an honor to help out - it always is!  I am so happy to know that you love your first purchase - it is a stunning ring!  Feel free to PM me anytime - I'm always happy to help.

PS, you have to keep us posted on your wife's reaction and we are going to need lots more pictures too!
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Diamondsbylauren
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« Reply #2 on: July 02, 2007, 12:34:41 PM »

I'd like to add this:
From 1981 till 2001 I traveled all over America selling diamonds to Jewelry stores.
There's a lot of great people working in our industry- still, I've never met a someone working in a store that I'd consider better than DJ at dealing with people or diamonds- she's a treasure.
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David
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diamondjunkie
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« Reply #3 on: July 02, 2007, 05:16:24 PM »

Wow!  Thanks David!  You guys are far too nice to me - I'm just doing my job!  To be honest, it really helps that DBL has probably the best customers on the face of the planet!  My days would not be the same without this place, that's for sure.  Big thanks for all the kind words though  grouphugg - much appreciated!
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