I went to the UPS Customer Service Center today to return items to David armed with a label that he had sent.
Believe me, Customer Service Center is a major misnomer. The only thing available are computer terminals and cardboard envelopes in the lobby area. No boxes, no forms, nothing.
A clerk came out to the counter and asked if he could help and I declined because I thought I had everything available. Well, this guy watched me like a hawk.
"What are you putting in that envelope? You can only put papers in that envelope. What are you shipping?"
"Why?"
"What are you shipping?"
"Why?"
I couldn't fit the ring box into the envelope, so I had to show him.
"Did you just put that ring in that orange envelope? You can't do that!"
"Well then do you have a box that I can put inside of the box, the medium express shipping box?"
"No, I don't have a box."
"Well what am I supposed to do? Their insurance company demands a box inside of a box."
"Their insurance company doesn't know what they're taking about."
"I have to put this in a box inside of a box."
"I've got a bubble wrap envelope that you can have."
"Where is it?"
"I'll get it for you." Goes out of sight and returns with the bubble bag marked UPS.
"Thank you"
I return to the counter to put everything together. Under his watchful eye.
"Is there a special place I should put this label?" I ask since I can't seem to do anything else right.
"Oh, here. I'll put it on for you."
"Why don't you have supplies out here so that I can come in and help myself? This is a Customer Service Center. FedEx has a lobby half this size and they have everything a person needs right out here."
"I can't put things out here because everyone takes it for their personal stock."
"But they mail packages."
"I can't do it; everyone takes it."
"Well you know, I went to West Carrollton and they didn't have any UPS boxes. This lady wanted me to use a 12 x12 box to send a ring to the same company for $97. She was of no help what so ever-didn't offer the super-saver or whatever. So, how am I supposed to know what to do, if you don't have anything out here?"
"You're supposed to ask me."
Well, I asked that lady and she charged me $97! Then, how am I suppposed to get the mailing materials that I need? Call UPS?"
"You could."
"Would they charge me?"
"Probably."
'Oh,yeah. May I have a receipt?"
Needless to say, I am going to go to the franchised UPS Stores that are fully stocked; take what I need. Say that I forgot something, and leave. Pack-up my item and drop it off at the illustrious Customer Service Center.
"Good Grief."
Customer Service...NOT!