Author Topic: Get your Question Answered  (Read 12280 times)

Offline Diamondsbylauren

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Get your Question Answered
« on: May 22, 2007, 12:07:54 AM »
Hi Everyone,
The amazing growth of this community - and our DBL website means we have to take extra steps to make sure every-one's questions are answered.
Customer service is so very important to us.

For questions about items you've already purchased, and are awaiting shipment on- please call us at 877-952-8736- and speak to Marc or me.

It really helps if you know your name and R number.
In surveys over 99% of our customers knew at least one of those.

Let's talk about the type of questions- or people -that would rather use email.

I attempt to answer all the emails I get- of course I have yet to fit more than 24 hours in a day.
The hundreds of email questions we get a week highlight means a few might slip thru the cracks.

This highlights the benefits of this forum- and how we can use it for customer service.
Here, I am lucky to have the most qualified assistance a person could ask for, specifically for CDI.

CDI members have easier access to getting questions answered - or ideas tossed around.
They can post a thread, or ask a question in an existing one!
Put in a flag to make sure it gets noticed
:david: :webmistress:

In some cases, questions are better handled privately.
For CDI members with questions about items you already own, trade ups, service, possible rings or diamonds you are considering for purchase....etc...if your email does not get a reply, Please PM  DiamondJunkie
David
Check out our YouTube Channel

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #1 on: May 22, 2007, 02:21:32 PM »
Hi Guys,

Please don't hesitate to get in touch with me if you have any questions or concerns.  I am here a lot through the day (and night considering the time difference) and I can quickly respond to any inquiries.  I don't have telephones ringing off the hook or 100 diamonds/rings to catalog here!   :D  I'm always happy to bounce ideas around and, of course, customer confidentiality is very important to me too.  So feel free to get in touch.

You can PM me either by pressing the PM icon under my avatar or by using this link:

http://coloreddiamond.info/index.php?action=pm;sa=send;u=8

Look forward to talking diamonds and jewelry with all of you!


Offline WM

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Re: Get your Question Answered
« Reply #2 on: May 22, 2007, 04:39:48 PM »
Do we need a yoo hoo DJ icon? Lemme know.

Offline GracefulLion

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Re: Get your Question Answered
« Reply #3 on: May 22, 2007, 04:41:45 PM »
Do we need a yoo hoo DJ icon? Lemme know.

I was just thinking that would be a great idea!

Offline WM

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Re: Get your Question Answered
« Reply #4 on: May 22, 2007, 10:16:06 PM »
DJ, you'll have to let me know your favorite smilie so I can make an appropriate

Oh Diamondjunkie!

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #5 on: May 23, 2007, 01:46:30 AM »
Okay, I'm going to have to consciously keep my ego in check for a while now.  My own smiley!  Shucks guys! 

Offline acebruin

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Re: Get your Question Answered
« Reply #6 on: May 23, 2007, 03:37:48 AM »
teeheeheehee...  yoohoo DJ!

Offline WM

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Re: Get your Question Answered
« Reply #7 on: May 23, 2007, 10:43:38 AM »
 :DJ:

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #8 on: May 23, 2007, 10:45:41 AM »
Thanks WM!  I love that little blonde smurf-like thing!

Snooper

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Re: Get your Question Answered
« Reply #9 on: May 23, 2007, 10:52:24 AM »
LOL cute, I like DJ's attention getter!  :DJ: <----lol

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #10 on: May 23, 2007, 10:56:00 AM »
I'm here!  How was that for a response time?!   ;D

Offline Diamondluvr

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Re: Get your Question Answered
« Reply #11 on: May 23, 2007, 11:05:47 AM »
DJ-I love your blonde smiley!!!
She has spent her life best... who has enjoyed it most.

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #12 on: May 23, 2007, 11:30:33 AM »
Thanks DL - WM is awesome!

Offline acebruin

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Re: Get your Question Answered
« Reply #13 on: May 23, 2007, 01:25:02 PM »
 ;D ;D ;D ;D ;D  sweet!!!

Offline Pinklady

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Re: Get your Question Answered
« Reply #14 on: May 23, 2007, 01:30:03 PM »
How cute is that? Have to figure out something to ask you  ;D ;D

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #15 on: May 23, 2007, 02:12:49 PM »
LOL!  Go easy on me!

Offline acebruin

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Re: Get your Question Answered
« Reply #16 on: May 23, 2007, 02:14:06 PM »
 :DJ:

can you get me a cup of coffee and some donuts please?

:laughing4:  just kidding...  i love that icon...

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #17 on: May 23, 2007, 02:14:46 PM »
Smart @rse...........!  Love ya Ace!

Offline WM

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Re: Get your Question Answered
« Reply #18 on: May 23, 2007, 02:28:16 PM »
Oh boy, are you walking on hot coals or what ace? You're a brave man only because you are thousands of miles away from DJ!

Offline acebruin

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Re: Get your Question Answered
« Reply #19 on: May 23, 2007, 02:30:16 PM »
 ;D ;D ;D  :friends: :grouphugg:

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #20 on: May 23, 2007, 02:31:01 PM »
I believe Sally is mailable...................

Ace             :snake:

Offline acebruin

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Re: Get your Question Answered
« Reply #21 on: May 23, 2007, 02:31:53 PM »
*runs and hides in a corner*

Snooper

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Re: Get your Question Answered
« Reply #22 on: May 23, 2007, 02:33:51 PM »
:DJ:

can you get me a cup of coffee and some donuts please?

:laughing4:  just kidding...  i love that icon...

ROTF!

Good to know how and who to get in contact with David.

Offline luvnjewelry

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Re: Get your Question Answered
« Reply #23 on: May 23, 2007, 03:07:37 PM »
:DJ:

You must feel so honored DJ!  How cute is  that??   I will give it a try.... :DJ:

Offline diamondjunkie

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Re: Get your Question Answered
« Reply #24 on: May 23, 2007, 03:16:29 PM »
Here I am!