When my husband and I were in Chicago this past holiday season, we were snubbed at two, not one, high quality jewelry stores -- Tiffany's and Cartier.
Yes, it was a busy time of the year, and there were lots of people in each store; so, we just browsed in each one, and we decided to come back early the next morning before the crowds rushed them. We walked around the Tiffany's on Michigan Avenue for 30+ minutes before we walked out in frustration. There were at least two sales associates standing around ignoring us.
So, we decided to go down the street to Cartier (the store in Dallas has always been the best on customer service!), and we were treated the same way! There was one other person in the store, and there were four sales associates. We walked out of there when another customer walked in, and the sales people jumped to greet him and to offer him something to drink. We hadn't even received a hello!
We were infuriated at being treated like second-class citizens. When we got home, I wrote to each company explaining the situation. Tiffany's manager called one evening apologizing profusely and invited us to come in at any time, and she would personally show us anything.
It's been 7 months, and I'm still waiting to hear from Cartier....
However, these are not normal circumstances with Cartier or Tiffany's. We have been in the Cartier in Dallas often, and we have always been treated as if we were the only customer there. The same with Tiffany's.
It's funny, because we went into Graff's store in Chicago dressed the same way, and we were treated nicely there.