They are making everything unique/custom from the ground up. They are modeling the ring in cad first, then they are molding/casting (I dunno the lingo) the ring to be exactly like the cad design. I'll see if I can get it from them. The main stone setting/prong will be slightly elevated from the sides, then the sides are are slightly elevated from the white sides. That is what I asked for - and light will completely pass through the center fancy light pink center diamond, so to accentuate it more than the other 4 side pinks.
EDIT: About the hand-made comment - I do believe so as well. I think hand-made jewelry can be absolutely stunning, as I have seen some that really blew me away. I wish I could've gotten that same craftsmanship, but they are not talented in that regard (or rather - he). I've sent it back to him two times and he's recrafted it for free both times, but have only improved slightly or side-graded in quality both those extra two times. That's ok though, it was just a necklace and it is just slightly crooked and I kind've like the way it is setup because some of the stones are slightly tilted the other way which makes for great brilliance from all angles. Not a main piece of jewelry for my wife anyways.
Ranting aside, I think I will try this jeweler one last time for this piece, then I will try to go onto Dave. I had contacted Dave earlier and I did feel as though I wasn't taken seriously so I took my business elsewhere (sorry Dave, no offense) and decided not to purchase that fancy brown/pink diamond he had shown me before he had listed it. I will attempt again in the near future.