Now and again every business has a dis-satisfied customer but it`s how they deal with those customers which either makes them walk away, never to return etc or the business goes the extra mile and vows to make that customer satisfied again.
I recently ordered a ring from David, a marquise set into a rather elaborate setting.
David sent me pics of the finished item and my heart sank. It just didn`t look right.
I emailed David who promptly replied, even though it`s a very busy time of year for him. He sent me further photos, including handshots but the ring just didn`t look as I thought it should.
Without batting an eyelid, David offered to send me the ring which is my Christmas present from my DF and if I still didn`t like it, then he`d remake the ring at his own cost or give me a full refund. How can you argue with that ?
David, the ring arrived today and as you predicted it looks much much nicer in the flesh and my fears were unfounded.
So for all those lurkers who are curious about the site but afraid of buying from the internet ........ DON`T BE !!!!
And for the few people who see a photo and aren`t too sure, then DON`T BE !!!
There`s a real person behind this site, one who cares about his cutomers, his reputation and first class customer service. Thank you David, for all that you do and the way that you do it.