[snip]
What is the motivation for other labs to be so loose on their grades?
Bear in mind that a grading report is first and foremost a marketing tool for the seller - particularly for the retail seller. At this point, as a lab, you have two choices:
1. You establish yourself as the reference for the consumer. The seller buys your services because it helps his
credibility. That's what GIA and AGSL do.
2. You do what the seller wants - grade soft. The seller buys your services because it helps him
position the stone where he wants. That's what most other labs do.
Unfortunately, route 1. is the toughest to take, and once you start straying onto route 2. it's very difficult to recover and go back.