Atlantys it is a long bad story and they are stuck with nothing now.
The short of it is the diamond was supposed to be insured by Red Box for a year. The seller never filed the paper work to have it insured. My friends couldn't insure it themselves because they got the paper work only weeks after the stone was lost.
They tried more than once to work something out with the store. Sadly her fiance had closed the credit card he charged it to so they can't fight for him either. They tried going to the media and it fizzled out after appearing once in a paper. Here's the story written. The writer failed to mention that the jeweler didn't give *any* paperwork with the ring until after.
http://www.dispatch....rk-done.html?sid=101They hadn't added it to their home insurances or another private insurance because they thought they were covered. Because obviously like I did, the moment I had my new ring in hand, I went online and created a policy for mine.
Next option is to go to court, but the amount of money involved is less than the fees it would be to fight this.
So short of it is she has no stone. I have an older CZ I have offered her and she might take it until they can afford a stone they like.
The other crap part is while taking her setting to professionals to look at it, they noted that the pave work was shoddy and the whole cost they spent on the ring is almost a waste.
It sucks for them, but I don't know what I can do to help. You know it makes you wish you had unlimited funds so you could help them create a beautiful whole new set for them.
The guy now won't even take their calls and won't accept a certified letter. He's gotten some bad press though. He obviously doesn't care. And he used to be friends with my friend's fiance. Not anymore...